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Alex sUng
EXPERIENCED PrODUCT LEADER
I am a product leader with 10+ years in product management and 5+ years mentoring / managing other PMs. In addition, I’ve been a 1st PM hire at multiple startups and gone thru 2 acquisitions as well led product teams from 0 to decacorn.
My specialty is leading product teams in the B2B2C SaaS / Marketplaces and focused on early 0-1 of PLG (product-led growth). I've built three successful AI products at AgentSync, Turing, and Mist Systems/Juniper Networks.​ When I'm not working, you can find me surfing Product Hunt, playing Ultimate Frisbee, or exploring new Omakase experiences.
SKILLS
MY PASSION & EXPERTISE
A/B/C TESTING
AI PRODUCT BUILDING
DATA ANALYTICS
EXPERIMENTATION
LEADERSHIP
MACHINE LEARNING
OKR / KPI
ROADMAPPING
STORYTELLING
STRATEGIC THINKING
TEAM BUILDING
UI / UX DESIGN
VISION CASTING
EXPERIENCE
MY BACKGROUND & STORY
2020-2022
TURING (Unicorn)
Senior Product Manager​
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Turing went from Series A → Series B ($1.1B+ valuation) → Series D ($155M+ raised)
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Joined as 2nd Senior PM hire → Grew product team to 25 people. Went from team of 60 to over 750+ people
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Interviewed, hired, and onboarded PMs, TPMs, product analytics, data science, developers, and director roles
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Led 3 of Turing's core products: Matching, Self-Serve, and Workplace
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Scaled our matched developers by over 5x and our pool of developers went from under 100,000 devs to 1M+ devs
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Owned the product roadmap with CEO & executive team
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Moved our NorthStar metrics and scaled revenue by over 15x for last 1.5 years
2018-2019
MIST SYSTEMS (Acquired)
Product Manager
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Drove product roadmap and feature prioritization with VP of Product and VP of Engineering
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Launched and monitored 360° user analytics like Pendo, Fullstory, UserVoice, GA, and more to make better data-driven decisions
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Developed Marvis, the first AI-driven virtual networks assistant (VNA) that features a NLP interface trained with supervised & unsupervised learning
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1st PM Hire at Mist Systems
2017-2018
LOCALWISE (Acquired)
Associate Product Manager
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Worked with product, sales, and engineering to reach $1 million+ ARR
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Increased user engagement and retention across various key metrics
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Led product strategy, roadmap, UX & UI design, and user research for finding product-market fit
2011-2015
HOC1
Youth Pastor & Project Manager
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Created organizational efficiency in process development, optimization and change management
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Managed large-scale projects for volunteers, leaders, and staff of over 100+ people
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Established relationships and influenced consensus for cross-functional teams
2014
MAGIC
Product Consultant
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Helped make Magic go viral on ProductHunt, Wired, and TechCrunch
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Consulted on product design, product roadmap, and product marketing to make magic happen for clients
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Worked with co-founders in creating UX & UI with customer service as priority
2019-2020
JUNIPER NETWORKS
Senior Product Manager
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Juniper Networks acquires Mist Systems for $405+ million to boost enterprise sales with AI-driven analytics
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Reached over 150% year-over-year growth at Juniper Network
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Increased user engagement and enterprise sales over 10x with Fortune 50 and Fortune 100 companies
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Named Visionary → Became Market Leader in Gartner Magic Quadrant (Voted best product in Wired & Wireless)
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Built the first enterprise contact tracing solution using the power of WiFi & BLE to prevent and slow the spread of COVID-19
2017-2019
RESTVO
CEO & Co-founder
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Created multiple MVPs for stealth startups focusing on 1-1 mentoring for non-profits with agile sprints
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Built a team consisting of UX/UI designers, engineers, marketers, and customer success
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Researched new ways of helping mentors and mentees connect deeper thru mobile technology
2015-2017
CPC FREMONT
Associate Pastor & UX / UI Designer
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Re-designed branding, website, and outreach using OKRs and data analytics
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Integrated rapid prototyping to UI/UX to identify problems and create solutions
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Cultivated design innovation and creativity in an older established non-profit
2015
BOARD DIRECTOR
Product & Marketing
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Designed an intuitive user experience for SaaS product through multiple iterations of rapid prototyping
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Conducted usability interviews and streamlined the on-boarding process focusing on non-profit clients
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Spearheaded collaboration between engineering, design, and sales team
2011-2012
BEST AUCTION GIFTS
Cofounder & CEO
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Founded a startup focused on online bidding, customer loyalty, and fundraising
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Oversaw product design, product roadmap, business acquisition, user research, and growth
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Expanded active users from scratch to over 1500+ in under 3 months
2022-2023
AGENTSYNC (Unicorn)
Principal Product Manager​
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Built the 1st insurance industry BI / data product for mapping US agents & agencies
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Shipped out the MVP and had 15+ customers (with over $2M+ in revenue)
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Mentored other PMs on the team and acted as GPM for Contracting Alpha / Beta product
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Developed the AgentSync’s org to advance product design, strategy, and growth
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Named One of 20 'Rising Stars' as Part of Forbes' Cloud 100 List
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Secured $75M at a $1.2B Unicorn Valuation to Power Growth Across the Industry
2023-Present
Gappify
Director of Product Management​
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Raised over $32M+ in funding to date led by FINTOP Capital, with participation from Rally Ventures, Stage 2 Capital, SaaS Ventures, and more.
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Joined as 1st Director of PM → Manage a team of 6 including 4 PMs, 1 Product Designer, and 1 TPM.
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Led Gappify's core products: Accrual Cloud, Integrations, Support & Tools, and Clinical Accruals
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Owned the product roadmap and quarterly release cycles
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Drove up our NorthStar metrics by scaling revenue and reducing churn to increase ARR for funding
2009-2010
EAGLE REALTY OF VIRGINIA
Product Marketing Intern / Realtor
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Designed a comprehensive marketing plan: budgets, analytics, SEO, SEM, and new website
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Developed Eagle Realty HR policies, talent recruiting, and on-boarding training
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Obtained real estate license successfully closing over 1 million+ in business and real estate deals
2006-2011
BIOLA UNIVERSITY
Student Ambassador
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Led tours of campus and classrooms to prospective students looking to attend college
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Managed social media channels and creative communication to onboard incoming students
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Called prospective students, families, and alumni to bring awareness about Biola and raise funds for future students
EDUCATION
MY LEARNING & DEVELOPMENT
Master of Divinity
Fuller Seminary
Bachelor of Arts in I/O Pyschology
Biola University
Torrey Honors Institute Graduate
Biola University
Real Estate License
State of Virginia
SF Bay Area Native
Born in Berkeley
let's get in touch!
If you want to...
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- Create a culture of happiness and awesomeness together
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- Build products that can change the world for the better
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- Eat delicious omakase or play Pickleball or Ultimate Frisbee