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 Alex   sUng

DIRECTOR OF PROJECTS & PEOPLE OPS

Director of projects and people with eight years of experience in start-ups and non-profits. Effective communicator and good listener who loves looking at data to make informed decisions.

Passionate and proven leadership in L&D, I/O psychology, recruiting and onboarding talent, coaching and training leaders, coordinating large-scale events, and building successful teams.

Alex   sUng

Hey   I'm

people & Product LEADER

I am a product leader with 10+ years in product management and 5+ years mentoring / managing other PMs. In addition, I’ve been a 1st PM hire at multiple startups and gone thru 2 acquisitions as well as been a leader in 1 unicorn and 1 decacorn startup.

 

My specialty is leading product teams in the B2B2C SaaS / Marketplaces and focused on early 0-1 of PLG (product-led growth). I've built two successful AI products at Mist Systems / Juniper Networks & Turing.​ When I'm not working, you can find me surfing Product Hunt, playing Ultimate Frisbee, or exploring new Omakase experiences.

SKILLS

SKILLS

MY PASSION & EXPERTISE

A/B/C TESTING

AI PRODUCT BUILDING

DATA ANALYTICS

EXPERIMENTATION

LEADERSHIP

MACHINE LEARNING

OKR / KPI

ROADMAPPING

STORYTELLING

STRATEGIC THINKING

TEAM BUILDING

UI / UX DESIGN

VISION CASTING

EXPERIENCE

MY BACKGROUND & STORY

2020-2022

TURING

Senior Product Manager

  • Turing went from Series A → Series B ($1.1B+ valuation) → Series D ($155M+ raised)

  • Joined as 2nd Senior PM hire → Grew product team to 25 people. Went from team of 60 to over 750+ people

  • Interviewed, hired, and onboarded PMs, TPMs, product analytics, data science, developers, and director roles

  • Led 3 of Turing's core products: Matching, Self-Serve, and Workplace

  • Scaled our matched developers by over 5x and our pool of developers went from under 100,000 devs to 1M+ devs

  • Owned the product roadmap with CEO & executive team

  • Moved our NorthStar metrics and scaled revenue by over 15x for last 1.5 years

2018-2019

MIST SYSTEMS

Product Manager

  • Drove product roadmap and feature prioritization with VP of Product and VP of Engineering

  • Launched and monitored 360° user analytics like Pendo, Fullstory, UserVoice, GA, and more to make better data-driven decisions

  • Developed Marvis, the first AI-driven virtual networks assistant (VNA) that features a NLP interface trained with supervised & unsupervised learning

  • 1st PM Hire at Mist Systems

2017-2018

LOCALWISE

Associate Product Manager

  • Worked with product,  sales, and engineering to reach $1 million+ ARR

  • Increased user engagement and retention across various key metrics

  • Led product strategy, roadmap, UX & UI design, and user research for finding product-market fit

2011-2015

HOC1

Youth Pastor & Project Manager

  • Created organizational efficiency in process development, optimization and change management

  • Managed large-scale projects for volunteers, leaders, and staff of over 100+ people

  • Established relationships and influenced consensus for cross-functional teams 

2014

MAGIC

Product Consultant

  • Helped make Magic go viral on ProductHunt, Wired, and TechCrunch

  • Consulted on product design, product roadmap, and product marketing to make magic happen for clients

  • Worked with co-founders in creating UX & UI with customer service as priority

2019-2020

JUNIPER NETWORKS

Senior Product Manager

  • Juniper Networks acquires Mist Systems for $405+ million to boost enterprise sales with AI-driven analytics

  • Reached over 150% year-over-year growth at Juniper Network

  • Increased user engagement and enterprise sales over 10x with Fortune 50 and Fortune 100 companies

  • Named Visionary → Became Market Leader in Gartner Magic Quadrant (Voted best product in Wired & Wireless)

  • Built the first enterprise contact tracing solution using the power of WiFi & BLE to prevent and slow the spread of COVID-19

2017-2019

RESTVO

CEO & Co-founder

  • Created multiple MVPs for stealth startups focusing on 1-1 mentoring for non-profits with agile sprints

  • Built a team consisting of UX/UI designers, engineers, marketers, and customer success

  • Researched new ways of helping mentors and mentees connect deeper thru mobile technology

2015-2017

CPC FREMONT

Associate Pastor & UX / UI Designer

  • Re-designed branding, website, and outreach using OKRs and data analytics

  • Integrated rapid prototyping to UI/UX to identify problems and create solutions 

  • Cultivated design innovation and creativity in an older established non-profit 

2015

BOARD DIRECTOR

Product & Marketing

  • Designed an intuitive user experience for SaaS product through multiple iterations of rapid prototyping

  • Conducted usability interviews and streamlined the on-boarding process focusing on non-profit clients

  • Spearheaded collaboration between engineering, design, and sales team

2011-2012

BEST AUCTION GIFTS

Cofounder & CEO

  • Founded a startup focused on online bidding, customer loyalty, and fundraising

  • Oversaw product design, product roadmap, business acquisition, user research, and growth

  • Expanded active users from scratch to over 1500+ in under 3 months

2022-2023

AGENTSYNC

Principal Product Manager

  • Built the 1st insurance industry BI / data product for mapping US agents & agencies

  • Shipped out the MVP and had 15+ customers (with over $2M+ in revenue)

  • Mentored other PMs on the team and acted as GPM for Contracting Alpha / Beta product

  • Developed the AgentSync’s org to advance product design, strategy, and growth

  • Named One of 20 'Rising Stars' as Part of Forbes' Cloud 100 List

  • Secured $75M at a $1.2B Unicorn Valuation to Power Growth Across the Industry

2023-Present

Gappify

Director of Product Management

  • Raised over $32M+ in funding to date led by FINTOP Capital, with participation from Rally Ventures, Stage 2 Capital, SaaS Ventures, and more.

  • Joined as 1st Director of PM → Manage a team of 5 including 4 Product Managers and 1 Product Designer.

  • Led Gappify's core products: Accrual Cloud, Integrations, Support & Tools, and Clinical Accruals

  • Owned the product roadmap and quarterly release cycles

  • Drove up our NorthStar metrics by scaling revenue and reducing churn to increase ARR for funding

2009-2010

EAGLE REALTY OF VIRGINIA

Product Marketing Intern / Realtor

  • Designed a comprehensive marketing plan: budgets, analytics, SEO, SEM, and new website

  • Developed Eagle Realty HR policies, talent recruiting, and on-boarding training

  • Obtained real estate license successfully closing over 1 million+ in business and real estate deals

2006-2011

BIOLA UNIVERSITY

Student Ambassador

  • Led tours of campus and classrooms to prospective students looking to attend college

  • Managed social media channels and creative communication to onboard incoming students

  • Called prospective students, families, and alumni to bring awareness about Biola and raise funds for future students

EXPERIENCE
EDUCATION

EDUCATION

MY LEARNING & DEVELOPMENT

Master of Divinity

Fuller Seminary

 

Bachelor of Arts in I/O Pyschology

Biola University

 

Torrey Honors Institute Graduate

Biola University

 

Real Estate License 

State of Virginia

 

SF Bay Area Native

Born in Berkeley

let's  get  in  touch!

If you want to...

- Create a culture of happiness and awesomeness together

- Build products that can change the world for the better

- Eat delicious omakase or play Ultimate Frisbee

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